Frequently Asked Questions

What can I trade?

Spot (crypto and forex), perpetual futures (crypto, forex, and US equities), and prediction markets. The trading page's category tabs are Spot · Perps · Forex · FX-Perps · Stocks · Predictions.

How much leverage is available?

Crypto perps up to 20×; US-equity perps up to 10× (with a wider 10% maintenance margin to cushion overnight gap risk). Set your leverage on the order form before placing a perp order.

Do forex and stock markets follow market hours?

Yes. Forex follows real FX hours — closed over the weekend (Fri 22:00 → Sun 22:00 UTC); while closed, prices are frozen and the market maker widens spreads. US-equity perps trade 24/7, but outside NYSE hours their mark price is frozen and liquidations are deferred through the gap. Crypto trades 24/7.

Why do I see “USD” on the trading screens?

It's a display label — internally 1 USD = 1 USDC = 1 USDT. Order placement and balances are unaffected; see the General section below for more.

What are the trading fees?

0.25% maker and 0.25% taker by default on spot and perps. Higher-volume accounts pay less via VIP tiers (below).

What are the VIP tiers?

Your tier is set by your rolling 30-day trading volume: Default 0.25% / 0.25%; VIP1 (≥ $1M) 0.20% / 0.20%; VIP2 (≥ $10M) 0.15% / 0.15%; VIP3 (≥ $100M) 0.10% / 0.10%. VIP tiers also carry higher free daily withdrawal limits (VIP1/2/3 = $1M / $10M / $25M per day), so a Limit-Increase Subscription is mainly for raising the default tier's $10,000/day.

What are the withdrawal and transfer fees?

Stablecoin withdrawals (USDC/USDT): a flat $1. Other crypto: 0.1% of the amount (minimum $0.01, capped at $25,000) plus the chain's network fee. Internal user-to-user transfers cost a flat $0.01.

What's my daily withdrawal limit?

By default, $10,000 USD-equivalent per day. High-volume accounts (VIP tiers 1–3) keep their higher free limits. You can raise your limit by buying a Limit-Increase Subscription — see below.

How do I raise my withdrawal limit?

On your Account page, the "Withdrawal & Transfer Limits" card has an Increase Limit button. Pick a tier: 2× ($20/mo), 5× ($50/mo), 10× ($100/mo), 20× ($200/mo), 25× ($250/mo), 50× ($500/mo), or 100× ($1,000/mo). For multipliers above 100× — or anything custom — open a support ticket and an admin will set it. The chosen multiplier applies to both your daily withdrawal limit and your daily internal-transfer limit, so a 2× subscription makes both $20,000/day.

How fast is a request approved?

A 2× request auto-approves 24 hours after you submit it, unless it gets fraud-flagged (for example: an unusual burst of requests from many accounts, a prior rejected request on your account, or your account being in a lockout). Flagged requests — and all 5×-and-above or custom requests — go to manual admin review. You can follow and reply to your request under Support → Tickets.

How is the subscription billed?

The monthly fee is charged from your wallet balance (USDC first, then USDT) when the request is approved, and again every 30 days automatically. Each charge appears in your balance history.

What if I can't pay the monthly fee?

Your subscription lapses: your limit reverts to the $10,000/day default. You'll see a banner on your Account page with a one-click Re-enroll button — once your balance covers the fee again, click it and your subscription reactivates with a fresh 30-day cycle. You can also open a new request to re-enroll at a different tier.

Can I change tiers or cancel?

Yes. Open a new "Increase Limit" request to switch to a higher or lower tier (the new fee starts immediately on approval, with a fresh 30-day clock). To cancel, use the Cancel subscription option — it stays active until the end of the current billing period, then doesn't renew.

Can I send funds to another NOX user?

Yes. On the Wallet page, the "Send to another user" panel lets you transfer any asset you hold to another account. You identify the recipient by their account code — the numeric code shown on their Account page — never by email.

What does a transfer cost?

A flat $0.01 (USD-equivalent) fee per transfer, charged to the sender. It comes out of the asset you're sending if you have a little spare; otherwise from your USDC balance, then USDT, then any other crypto you hold by USD value. If none of your balances can cover both the transfer amount and the fee, the transfer is declined.

What's the daily transfer limit?

$10,000 USD-equivalent per day by default — a separate bucket from your withdrawal limit. A Limit-Increase Subscription raises your transfer limit by the same multiplier as your withdrawal limit.

Are transfers reversible?

No. An internal transfer is instant and final — it's a balance move on our internal ledger. Double-check the recipient's account code before confirming.

Do transfers need a 2FA code?

Not by default — you just confirm in the UI. If you'd like an extra step, turn on "Require authenticator code or PIN for internal transfers" in your Account security settings; each transfer will then ask for a fresh authenticator code or your PIN.

What 2FA options do I have?

You can enroll a TOTP authenticator app and/or a numeric PIN — independently of each other and independently of your password, so you can have neither, one, or both. Set them up in your Account security settings.

What actions require a code?

Withdrawals require a fresh authenticator code by default (unless you've set a small bypass threshold for tiny amounts). In your security settings you can also opt into requiring a code for login, internal transfers, and placing spot or perp orders.

What are prediction markets?

Markets on the outcome of real-world events (elections, prices, and more), available at Predictions. Each possible outcome trades as a share priced between $0.01 and $0.99, which you can read as its implied probability. At resolution a winning outcome settles at $1.00 and losing outcomes at $0.00, all cash-settled in USD.

How do I take a position?

Today, prediction markets are short-only for users: you take a view by shorting the outcome you think won't happen, and an automated market maker provides the buy-side you trade against. Collateral is locked when you open a short and released (with your profit or loss) when the market resolves. Your open prediction positions show on your Account page.

How are markets resolved?

Two ways: an admin determines the winning outcome, or the market auto-resolves from a Pyth price feed against a fixed rule (e.g. “BTC above $200,000”). After a market resolves there is a 24-hour grace window before payouts are finalized.

What if I think a resolution is wrong?

During the 24-hour grace window you can file a dispute by posting a $100 bond. If your dispute is upheld the bond is refunded; if it's rejected the bond is forfeited. An admin reviews each dispute.

Can I propose my own market?

Yes — from the Predictions page you can propose one self-funded (lock $10,000 to seed it, straight to admin review) or crowdsourced (others pledge $10–$5,000 over a 7-day window; once pledges reach $10,000 it escalates to admin review). If a proposal is approved, funders and pledgers receive balanced starting positions; if it's rejected or expires, all locked funds and pledges are refunded.

Are there limits on prediction positions?

Yes. Each market sets a cap on how much exposure a single account can hold and on the market's total open interest; these are configured when the market is created. The automated market maker is exempt so it can always provide liquidity.

Is 1 USD the same as 1 USDC and 1 USDT here?

Yes — internally, 1 USD = 1 USDC = 1 USDT, always. USD is the unit of account and stablecoins are the reserves. Withdrawals default to USDT; you can switch the default to USDC in your Account settings. Both are available for withdrawal.

Which blockchains can I deposit and withdraw on?

Solana (SOL, USDC, USDT) plus native Bitcoin, Litecoin, Monero, and EVM (ETH and ERC-20 tokens). Forex pairs trade synthetically on the internal ledger — there is no on-chain fiat.

Where do I see my limits and history?

Your Account page shows your current withdrawal and transfer limits and your subscription status. Your Wallet page shows deposit and withdrawal history as well as your internal-transfer history.